> Exchanges

Wearnes returns & exchange policy

Refund policy / faulty items

The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found www.consumerdirect.gov.uk Please note that certain items cannot be returned unless Wearnes is at fault.
These are personalised or engraved items (“Personalised Jewellery”) or Bespoke Commissions.
If you do receive a faulty item, please email us at  info@wearnes.co.uk or telephone us on 01326 572154 to arrange the return of your faulty item and replacement/refund.

Returning an item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your goods and we will send you information on where to return the goods. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
We accept refunds or exchanges of pierced items provided they are returned in their original unopened packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.
Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit  www.consumerdirect.gov.uk.

Return to our  Helston store at  Wearnes, 15 Meneage Street, Helston, Cornwall TR13 8AA for an immediate refund.

You can also exchange your unwanted item at our Helston store.
Place the item into its original presentation box. Please note that pierced jewellery must be returned in its original sealed packaging.
Take it along, together with your despatch note.
If the item is in its original condition, we will process the refund or exchange for you. Please note that pierced jewellery must be returned in its original sealed packaging.
If you require a refund, please bring with you the credit/debit card used to place the order.
If you received the item as a gift, you will be reimbursed with a gift voucher, credited with the cost of the item.

Return by post

You can return unwanted items to us by post. You will be refunded on the credit/debit card you used to place the order within 28 days.
Contact our Customer Services team on 01326 572154.
Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.
If the item is in its original condition, we will refund the payment card used to place the order.
If you wish to exchange your item, you will need to return it to either of our Camborne or Helston stores, W Wearne and Son, as we are unable to process an exchange by post.
If you received the item as a gift, the easiest way to return it is to take it to an Wearnes store at Camborne or Helston where you will be reimbursed with a gift voucher credited with the cost of the item. See the above section for details.
*Calls are charged at local rate and may be recorded. Our lines are open 9.30am-5pm Monday to Saturday.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a gift voucher credited to the value of the gift at either of our stores within the cooling off period.
Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk

Cooling off period

Except in relation to Personalised Jewellery, when you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods.
Personalised Jewellery is excluded from the cooling off period guarantee, unless Wearnes is at fault.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us. You will need to give as your name and address details, as well as your order number.
If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep.

Personalised Jewellery orders

When you order Personalised Jewellery from our website, we will create or customise a specific and potentially unique piece of jewellery designed around your own specific requirements.
You may change your mind and notify us that you wish to cancel your order for Personalised Jewellery at any time before you receive our email that confirms acceptance of your order for Personalised Jewellery. Please note that this is a different email from the one that we send to confirm that we have received your order.
Once you have received our order acceptance email, a binding agreement will be formed and you will no longer have the ability to cancel your order.
If your item is faulty or does not match the specifications contained in your order, you should:
Contact our Customer Services team on 01326 572154*.
Please note that pierced jewellery must be returned in its original sealed packaging.
Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.
If the item is in its original condition, we will refund the goods.
Please note that we are unable to accept returns to store for Personalised or Engraved items.
*Calls are charged at local rate and may be recorded. Our lines are open 9.30am-5pm Monday to Saturday.

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